In-House Training

Our In-House training solutions are available for hotels, restaurants, bars and resorts. We can develop and produce custom hospitality training on topics specific to your business needs.

Guest Services

Training your team well and continuously will deliver exceptional guest service results both financially and in the improvement of the working environment.

Effective Communication

It is incredibly important that you develop the best communication skills possible with your customers. Some of these skills include speaking clearly, effectively, efficiently, and politely. You also need to employ empathetic listening in your customer service setting.

Product Knowledge

We believe all team members should be able to describe foods and beverages on the menu in ways that make them sound appetising and attractive, and must give customers accurate information in response to any questions or queries.

Cocktail & Drink Training

Our Flair Bartenders at Generation X are a community of seasoned professionals that offer you skills from decades of experience, hundreds of lessons learned, thousands of hours practiced, and tens of thousands of guests served.

418 Staff

Trained in Customer Service

67 Clients

Businesses Visited

11 Awards

For client Hospitality Excellence