Guest Service Training

We will provide your staff with the knowledge for effective guest service operations. Helping present the basic service principles and highlighting the importance of meeting and exceeding the needs of the guest.

Front of House

With every guest who walks through the door, your staff should be striving to not only meet expectations, but exceed them. Our Service training breaks down a guest’s visit into separate steps and trains staff to deliver exceptional service throughout their stay.

Product Knowledge

Product knowledge is critical for front of house staff. Training is key to maintain a high profitability.

Hotel Wow Factor

Service is your hotel’s invisible product. Guests will choose to come back to your business instead of going to the competition based on the service they experience. Let us help with retention of clients.

Revenue Increase

The most effective way to increase sales is through suggesting and selling extras such as room upgrades, restaurant reservations and tours. Our system offers specific strategies and example dialogue to help staff provide better service, raise invoice averages, and of course increase tips.

418 Staff

Trained in Customer Service

67 Clients

Businesses Visited

11 Awards

For client Hospitality Excellence