It is important to use actual experiences to measure guest satisfaction. Most “mystery shopping” companies will rely on these actual experiences to compare service and locate trends between their restaurant and bars. In order to provide a viable quality assessment, We focus on inspecting high level areas such as host reception, reservations, food and beverage quality, suggestive selling, integrity observations and physical environment.

Hotel guests are faced with the many facets of services you provide, and a variety of employees. From the reservation process down to the room amenities, everything needs to be perfect. Our inspectors focus on supplying a detailed inspection that measures all the important aspects and little details that can and do set your property apart.

Cruise lines ask us to refer demographically-aligned evaluators to experience, test and report on every aspect of the brand including: Marketing Campaigns, Call-Centre Performance, Vacation Planning, Onboard Services, and Partner/Vendor Performance.

For today’s corporate traveler, golfing facilities are an integral part of high-end and full service resorts. Give your resort a competitive edge with the help of our Golf Experience Inspection. A seasoned golf professional, familiar with some of the world’s top courses, will provide you with a detailed assessment of the golfing experience.